BAT is evolving at pace - truly like no other organisation.
To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!
BAT GREECE IS LOOKING FOR A CARELINE ANALYST
SENIORITY LEVEL: Professional
FUNCTION: Marketing
TYPE OF CONTRACT: Permanent
START DATE: As soon as possible
LOCATION: Athens, Greece
ROLE OBJECTIVES
British American Tobacco Hellas is looking for a passionate, highly motivated Careline Analyst with a positive and can-do attitude, to join our Marketing department, based in Athens.
We build distinctive brands and new products that excite our consumers and satisfy their needs in a highly complex and competitive retail environment, thus, by coming on board, you’ll be equally excited by the opportunities and excellent rewards of overcoming challenges and meeting your full potential.
Reports to: Activation Deployment Manager
Geographic Scope: Greece, Cyprus
WHAT YOU WILL BE ACCOUNTABLE FOR
- Management of call center agency on a regular basis to ensure a strong level on knowledge for new launces/ changes on portfolio
- Handle escalations from consumers and provide feedback while being first point of contact for agents
- Effectively translating insights into action points with consumer centered mindset to achieve optimal consumer experience
- Creating/Adapting decks and providing trainings to ensure call center is prepared for upcoming launches/ product defaults
- Conduct reports regarding product defectiveness and consumer feedback and present to senior stakeholders
- Manage salesforce platform and resolve bugs in a timely manner
- Understand all organization products, procedures and guidelines
- Raise PO and support on budget tracking
CAN THIS BE YOUR FUTURE ROLE?
- You are a fluent user of English and native in Greek
- You are an advanced user of MS Office – particularly excel and powerpoint
- You have SAP and invoicing processes (PRs/POs) experience
- You have a bachelor’s degree in Marketing or similar
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
- You have 1-2 years of experience in Marketing area
- Digital Savvy, experience with websites will be considered a plus
- Ability to think and act independently
- Experience with SAP and invoicing processes (PRs/POs)
- Ability to deal with both internal and external partners and to lead partners from different end markets
- Commercial approach to all activities
BELONGING, ACHIEVING, TOGETHER
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
- Global Top Employer with 52,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most sustainable companies
Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!